Experience Management
Consulting
We are able to assist in all aspects of experience management from development of experience frameworks, identification of internal and external source systems, selection of tools, and project management. We can help you at every stage of the project, partnering to meet your goals efficiently and effectively.
Education
Our Knowledge Management Attorneys offer Business Development teams educational programs tailored to your firm’s individual areas of practice. We online the types of deals/cases and related terminology to enable BD teams to provide better support to partners throughout the business development process.
Data Extraction
Our Data Analysis partner with our Knowledge Management Attorneys to extract relevant information from pitches, tombstones, marketing collateral and various knowledge management reports and sources into a unified experience repository. You select the tool and we help make sure the information actionable.
Ongoing Support
Experience management requires a fair amount of care and feeding over time to be successful. Our team offers ongoing data support from collection to coding to ensure success over time. The biggest factor contributing to failure in experience projects is lack of resources. We understand team are strapped and offer additional help as needed to ensure success.
Optimized CRM
Data Change Management
Keeping the system clean and up to date
- Data change management procedures
- Optimized configuration
- Enabled eMarketing
- Analytics and reporting
CRM Best Practices
Creating processes that work
- Data change management procedures
- Optimized configuration
- Enabled eMarketing
- Analytics and reporting
Anti-Spam Compliance
Ensuring compliance
- Legislative review
- Process review and implementation
- Contact review
- Solicitation and isolation of opt-outs
Data Harmonization
Bringing data together consistently across systems
- Enabling feeds to and from related systems
- Developing taxonomies
- Eliminating silos
- Leveraging externally sourced data
Research and Library Services
Process Improvement
At LKO, we work with law firm research teams to streamline and improve the process of delivering efficient and effective services to attorneys. We help document workflows that address the challenges of managing digital resources and delivering access to information sources that meet the firm’s needs.
Staffing Analysis
Research teams are increasing asked to do more with less by managing smaller teams while delivering greater value. At LKO, we review all aspects of staffing with you from job responsibilities to service delivery. We analyze the needs of both legal and administrative teams to align services and the appropriate staffing levels to deliver results. We also assist in development of metrics and key performance indicators to help you measure your success over time and realign as needs change.
