ITIL Concepts to Improve Library and Research Services
AALL/ILTA Whitepaper – The New Librarian
Library and research services (LRS) departments have traditionally relied upon their reputations of providing good services to the staff and attorneys who use them. However, as these departments find themselves moving away from being
autonomous departments and are instead teamed with other departments under a larger umbrella of services, the demands placed on LRS to follow much more formalized best practices have increased significantly.
Total Library Service Management: A Framework for Success
Practice Innovations/Thomson Reuters
